The Winning Manager

Introduction to leadership
By the end of the session, delegates will understand:

• the effects of leadership styles or behaviours on individual and group behaviour
• the factors which influence their choice of leadership styles or behaviours in workplace situations
• leadership qualities and how to review their own leadership qualities and potential

Understanding change in the workplace
By the end of the session, delegates will understand:

• the benefits of innovation and change for an organisation
• the barriers to change and innovation and practical ways of overcoming these
• why communication is important in successful implementation of change
• the effects of change on people and finance in an organisation

Problem solving and decision making
By the end of the session, delegates will understand:

• how to describe a problem, its nature, scope and impact
• how to gather and interpret information to solve a problem
• how to summarise the options, providing facts and evidence, not just opinion
• simple decision making techniques to evaluate options to arrive at the best solution
• how to plan the implementation and communication of decisions

Building the team
By the end of the session, delegates will understand:

• how to develop and maintain trust at work
• the behaviours which could develop and maintain trust at work
• why confidentiality is important in building and maintaining trust in the team
• the stages of an established model of group formation
• how a manager could benefit from knowing team members’ preferred team roles

Managing performance
By the end of the session, delegates will understand:

• the role of the first line manager in performance management
• how to set SMART objectives and performance standards for the team
• how to measure performance against agreed standards
• performance improvement techniques available to address underperformance
• how to convert individual potential into team performance